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Senior Account Manager in Tempe at Elevate

Date Posted: 6/18/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tempe
  • Experience:
    Not Specified
  • Date Posted:
    6/18/2018

Job Description

Help us shape the future.  Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.  If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of legal service experts could be the right fit for you.

As an Elevate Senior Account Manager – Med Legal, you will be responsible for collaborating with sales, customers and the service delivery team to create an exceptional customer experience during the casework process.  You will work as a member of the operations team supporting the administrative processing of cases while providing support to sales and marketing.  Through your collaboration and partnership with the team in support of our customers, you will understand customer needs and preferences to anticipate and exceed their expectations. Additionally, you will drive the development of the Account Management department and manage a relatively new global team of Account Managers and Account Coordinators.

You might be the right person if you:

  • Like the sound of working locally with a fast-paced dynamic company.
  • Are looking for high visibility and unlimited growth potential.
  • Enjoy working on a multiple of projects with quick turn-around.
  • Would like to build a rewarding career in an environment that supports your success.
  • Have supported strategic, technology, or operational improvements to an organization.
  • Have developed and used metrics and analytics as part of your solutions.
  • Have strong people management skills.
  • Have a proven track record for retaining customers through excellent service.

Specifically you will:

  • Own the end-to-end customer experience for platinum level accounts.
  • Use our online database to process records supporting the full cycle of case management.
  • Proactively communicate with customers regarding case details and deadlines.
  • Prepare and submit quotes to customers.
  • Submit completed casework to customers.
  • Provide a level of customer attention to retain and increase recurring casework.
  • Provide ad hoc support to ensure the operations and sales departments run smoothly.
  • Be part of a dynamic team who works together to help our customer succeed.
  • Drive the development of Account Management department.
  • Manage growing team of Account Mangers and Account Coordinators.

Skills for Success:

  • Super organized and a wiz at multitasking and keeping projects on track.
  • Detail focused with a penchant for accuracy.
  • Good communication skills both written and verbal.
  • High energy, engaging and outgoing.
  • Understands how to build relationships.
  • Team player who works well across the organization.

Experience:

  • 5 years preferably in an operations department, account management, or sales support in a professional environment (legal, advertising, banking) - but will consider other relevant work experience.
  • Experience managing people and growing a department. 
  • Experience with developing close relationships with customers preferred.

Technical Skills:

  • Great with MS Office and cloud-based technologies

Qualifications:

  • Bachelor's degree 

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
Lead Partner of the FT Innovative Lawyers Awards.

At Elevate we live our core values:

We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will. 
We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve. 
We Care. We listen to our customers’ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.

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