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IT Help Desk Technician in Gurugram at Elevate

Date Posted: 7/1/2018

Job Snapshot

Job Description

Elevate is recruiting a an IT administrator, who will be a part of offshore team and will have reporting to the IT - Manager in India. You will be responsible for after hour IT support to US and UK users.

We need a professional with:

  • Deep passionate about technology and keeping the systems and your knowledge updated
  • Eagerness to work in a fast-paced dynamic environment for a quickly growing company
  • One who is looking for high visibility and unlimited growth potential
  • Willing to learn and work on additional technologies and platforms
  • Strong administrative skills and a penchant for technology

Specifically, this role will involve to:

  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Lead multiple projects simultaneously
  • Conduct resource planning and ensure timely delivery
  • Manage all service transitions / service changes ensuring appropriate support models and knowledge sources are updated
  • Work with global peers to embed a global standard intake process
  • Communicate process changes to all Service Desk teams
  • Ensure that Service Desk technicians have the appropriate level on information to allow them to support new/changed services
  • Act as Service Desk representative on major business projects providing input and guidance into Service Desk requirements
  • Ensure all projects are made aware of service levels used within IT Services and that the appropriate steps are taken to maintain these service levels during transition of new services
  • Ensure team maintains timeline of all projects / changes that could impact performance of Service Desk
  • Ensure technical training is available for all new and changed services where appropriate
  • Participate in strategic planning and setting of technical direction for the department
  • Make independent decisions that impact operations
  • Provide phone and email/web support, based on demand and service delivery needs for Tier 1 computing environment and administrative systems support

Essential experience and skills:

  • 3+ years work experience, with at least 2 years in a professional/office environment
  • 2+ years in a level 1 & 2 Helpdesk Support role
  • Advanced education in a Computer related field
  • Law firm experience a big plus

Technical skills:

  • MS Server 2012 R2, 2008
  • CCNA, MCSC
  • MS Office
  • MS Outlook

Qualifications:

  • Graduate or equivalent experience
  • BE / BTech Computer Science or equivalent

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.

Learn more at https://elevateservices.com

See more jobs at https://elevateservices.jobs.net/

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