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IT Assistant Manager in Taguig at Elevate

Date Posted: 7/7/2018

Job Snapshot

Job Description

Help us shape the future.  Elevate Services is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.  If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of highly regarded legal service experts could be the right fit for you.

As an Assistant Manager at Elevate, you will ensure sound delivery of technical services to our client's internal teams based out of Manila or remotely on client sites or from home. You will provide a mixture of preventative support, project delivery and integration activity around Cisco networks to a Windows Server environment, Citrix XenApp, VMWare and more. You will be looked upon as a subject matter expert and will be expected to advise fellow team members on making reliable technical decisions around supporting and deploying a complex environment that runs business critical systems

You Might be the Right Person if you…..

High level of attention to detail

  • Ability to work independently and respond to multiple and conflicting requests under tight deadlines and in a dynamic working environment
  • Ability to analyse deployment/build processes and schedules and identify areas of risk or conflict
  • Flexibility in adjusting schedules to meet deadlines
  • Excellent interpersonal skills to interact with technical teams
  • Ability to assess quickly to the current configuration management and build processes.
  • Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Specifically, you will….

  • Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements
  • Help mitigate security vulnerabilities and automate repeatable tasks.
  • Perform software product installation, configuration management, maintenance, testing and documentation for systems and storage related platform.
  • Perform problem management and incident correlation on re-occurring issues; suggest and document the workarounds solution both software and hardware.
  • Perform diagnosis, troubleshoot, and conduct root-case analysis for any issues escalated on any systems related platforms within the organization and its customer.
  • Creates and updates documentation for storage and backup environments. The documentation would include: standard operating procedures, solutions, knowledge base articles and applicable project documentation responsible for the operation and integrity of the firms data backup solutions and to ensure that policies and procedures are implemented and adhered to at all time.
  • Develop training frameworks and programs to help staff keep updated about new industry practices.

Skills for Success

  • Understanding of Microsoft 365/Cloud architectures and strategy (public, private, and hybrid)
  • Strong technical knowledge of Directory Services (LDAP, Active Directory).
  • Strong expertise in the Microsoft stack including Windows 7 and 10, EMS Suite, Azure, O365, E1, E3 licensing for Enterprise Agreements
  • Additional knowledge of Workplace Transformations, Azure Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Virtualization: Hyper-V, VMWare, Virtual networking, Security and application architecture
  • Expertise with core Microsoft Windows enterprise components: Active Directory, DHCP, DNS, DFS
  • Working knowledge of ITIL incident management and co-ordination including service transition process
  • Working knowledge of ISO 27001 controls
  • MCSE and ITIL certification preferred but not required


  • 6+ years of experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting and working independently to successfully assist customers in their utilization of systems and network hardware/software
  • Working in an IT support environment in an Assistant Manager role


  • MCSE and ITIL certification preferred but not required

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.

At Elevate we live our core values:

  • We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will.
  • We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve.
  • We Care. We listen to our customers’ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.