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Help Desk Technician in Gurgaon at Elevate

Date Posted: 5/9/2018

Job Snapshot

Job Description

Elevate is recruiting a an IT administrator, who will be a part of offshore team and will have reporting to the IT - Manager in India. You will be responsible for after hour IT support to US and UK users.

We need a professional with:

  • Deep passionate about technology and keeping the systems and your knowledge updated
  • Eagerness to work in a fast-paced dynamic environment for a quickly growing company
  • One who is looking for high visibility and unlimited growth potential
  • Willing to learn and work on additional technologies and platforms
  • Strong administrative skills and a penchant for technology

Specifically, this role will involve to:

  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Lead multiple projects simultaneously
  • Conduct resource planning and ensure timely delivery
  • Manage all service transitions / service changes ensuring appropriate support models and knowledge sources are updated
  • Work with global peers to embed a global standard intake process
  • Communicate process changes to all Service Desk teams
  • Ensure that Service Desk technicians have the appropriate level on information to allow them to support new/changed services
  • Act as Service Desk representative on major business projects providing input and guidance into Service Desk requirements
  • Ensure all projects are made aware of service levels used within IT Services and that the appropriate steps are taken to maintain these service levels during transition of new services
  • Ensure team maintains timeline of all projects / changes that could impact performance of Service Desk
  • Ensure technical training is available for all new and changed services where appropriate
  • Participate in strategic planning and setting of technical direction for the department
  • Make independent decisions that impact operations
  • Provide phone and email/web support, based on demand and service delivery needs for Tier 1 computing environment and administrative systems support

Essential experience and skills:

  • 3+ years work experience, with at least 2 years in a professional/office environment
  • 2+ years in a level 1 & 2 Helpdesk Support role
  • Advanced education in a Computer related field
  • Law firm experience a big plus

Technical skills:

  • MS Server 2012 R2, 2008
  • MS Office
  • MS Outlook


  • Graduate or equivalent experience
  • BE / BTech Computer Science or equivalent