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Director Contract Services (Virtual Position) in Chicago at Elevate

Date Posted: 7/19/2018

Job Snapshot

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Job Description

Help us shape the future.  Elevate Services is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.  If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of highly regarded legal service experts could be the right fit for you.

Role Description

You will be a manager and senior member of Elevate’s Global Managed Contract Services Team, working closely with in-house legal departments and their internal business clients.  You will also directly manage and develop an India-based team located in Gurgaon.  You will negotiate complex business transactions, and participate on projects to improve contractual workflow, processes, and tools.  You will work both independently on assigned matters and collaboratively with the Elevate Contracts team, other Elevate service lines, and customer teams.

You Might be the Right Person If you...

  • Want to be part of a rapidly growing company in the emerging alternative legal services industry.
  • Like working in a fast-paced, dynamic, deadline driven environment on a variety of matters for different clients. 
  • Think legal services should embrace business models and processes to create greater efficiency with measurable, cost-effective results.
  • Like working with multinational companies, spanning different markets and industries.
  • Embrace the use of technology tools to facilitate your work.
  • Are knowledge focused and understand that each task is an opportunity to capture and reuse information.
  • Work well independently as well as with teams.
  • Are willing to pitch in and help others when needed, even if these activities are outside the scope of your job role.
  • Interested in understanding our customers’ business, products, and services to become a full extension of their legal departments and provide value-added work product.

Specifically, You Will...

  • Review and negotiate various transaction types, including procurement, supply chain, and sales contracts, for three or more multinational customers, either as the primary negotiator or as a legal escalation point to resolve issues and create acceptable alternatives.
  • Coordinate with customer subject matter experts to resolve lingering contract issues.
  • Update, harmonize or develop contract templates, negotiation playbooks, guidelines, and other contract infrastructure tools.
  • Manage, develop, and grow a contracts team in India and potentially other locations. 
  • Build training and mentoring programs focused on identifying and bridging skill gaps of team members.
  • Support sales and design solutions for new managed contract services engagements, including RFP responses, proposals, pricing staffing, and project implementation. 

Skills for Success

  • Reliability and responsiveness
  • Reputation for delivering quality work on time
  • Implementing practical solutions to problems (not just identifying causes and possible solutions)
  • Keen attention to detail and instructions; gaining clarity when something does not make sense
  • Ability to act independently and use good judgement 
  • Flexibility and adapting to change
  • Excellent writing skills, particularly depicting complex ideas clearly and concisely
  • Professionalism and integrity
  • Excellent listening and communication skills and the judgment to know which skill to use when
  • Ability to own mistakes and learn from them
  • Customer-service oriented; ability to deal gracefully with challenging customers and situations
  • People management with emphasis on being available and enabling people to succeed

Technical Skills

  • Experience with Microsoft Products like Excel, Word, PowerPoint, SharePoint, OneNote.
  • Some experience with contract management software or workflow tools is a plus.
  • Facility capturing, organizing, and working with data.


  • 10+ years of commercial legal experience in an in-house legal department or with a law firm.
  • Experience managing and developing people and teams, including attorneys and legal specialists in other geographic regions. 
  • Legal practice focused on commercial transaction support.  
  • Experience working with multinational companies and supporting business clients and legal teams in all geographic regions.
  • Project management experience.
  • Experience with contracting process tools and infrastructure, workflow management, and metrics.
  • Excellent track record in previous client support/customer service engagements


  • J.D. or LLM from accredited or internationally recognized law school with license to practice in at least one U.S. state.

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
Lead Partner of the FT Innovative Lawyers Awards.

At Elevate we live our core values:

We Deliver. We are careful about the commitments we make to our customers and each other. We do what we say we will. 
We Innovate. We celebrate creativity. We challenge the status quo and continuously ask ourselves, and each other how can we improve. 
We Care. We listen to our customers’ needs and help them solve their business problems. Our work is a positive influence on our personal lives and the lives of our families.


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