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Director, Claims Transformation Consulting in London at Elevate

Date Posted: 7/20/2018

Job Snapshot

Job Description

Elevate’s Consulting Group is looking to hire an experienced Director of Claims Transformation Consulting with over ten years strategy and change experience and skills for a 6-month contract in London.

As a Director of Claims Transformation Consulting at Elevate, you will lead strategic client engagements looking at  transforming the claims processes of law firms, corporates and insurers.  You will work autonomously and manage teams with clients on claims transformation exercises working across to identify and deliver process and automation improvement opportunities. As such you will be highly numerate with solid experience in claims transformation in a highly demanding professional services sector with exceptional stakeholder management skills.

You will be client facing from day one, working with industry leading clients to directly impact ROI. As part of a young and growing business, you will have the opportunity to influence the strategic direction of our Consulting practice and move quickly within the organization.

You might be the right person if:

  • You are interested in joining a growing consulting practice with the ability to stand out and make a mark in the legal industry..
  • Ideally, you have led the delivery of operational improvements in a claims department or law firm with deep experience of process re-engineering, alternative sourcing models and technology enabled change.
  • You have a robust training in consulting techniques, whether gained at a major consulting firm or at large claims management provider.
  • You enjoy a culture of rapid change.
  • You will be willing to travel for client assignments.
  • You will enjoy working in a fast-moving company and are capable of forming strong relationships with colleagues all round the world.
  • You have been accountable for selling management consulting services or acting as internal lead for originating major change projects.

Specifically, you will be:

  • Delivering claims transformation strategies to FTSE100/ Fortune 500 corporate law departments and UK top 100 100 law firms.
  • Experience in motor claims, public liability, employers liability claims management.
  • Working with leadership teams in corporate claims teams and law firms to originate and lead change projects (up to 3 client projects typically at any one time).
  • Using analytics outputs to help shape future change agendas.
  • Overall responsible for implementing solutions to improve department and firm operations and improve ROI.
  • Originating your own consulting sales and sell-on of services as well as supporting the sales team more broadly help to support the growth of Elevate’s Consulting practice.
  • Working as an ambassador for the company at all times.
  • Speaking at events and writing articles to establish yourself as a thought leader.
  • Over time, managing a team of up to 10 consultants in your region.


  • 10+ years in a claims transformation role.
  • Prior consulting experience with a major consulting firm or in-house equivalent change experience in a demanding corporate environment.
  • Have autonomously led project delivery and project teams.
  • Process re-engineering and automation experience in a claims management context.
  • Business case development experience.
  • Managed a team of consultants or internal change teams, ensuring high utilisation and successful client outcomes.

Skills for Success:

  • Strong communicator, personable and collaborative.
  • Comfortable working autonomously often in highly ambiguous environments but knows when to escalate.
  • Team player and natural networker.
  • Reliable, meets deadlines and anticipates problems.
  • Takes personal ownership of self-improvement.

Technical Skills:

  • Exceptional Excel and Microsoft Office skills.
  • Process mapping training.
  • Project management training.
  • Experience with common law firm technologies a plus.


  • Bachelor's degree required.
  • MBAs or formal legal training preferred but not essential.

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.